by Public Affairs Centre
This interactive learning tool is designed to assist individuals and organizations interested in carrying out a Citizen Report Card study.
The CRC methodology collects and uses citizen feedback on public services to facilitate improvements in service delivery.
PAC is a research think tank known for its pioneering Citizen Report Cards, benchmarking studies used to improve public services.
What the Third Citizen Report Card Reveals
(2006)
Sita Sekhar
Manisha Shah